👤 Sender & Recipient Requirements#
For full details on mandatory sender, receiver, and transaction fields, please refer to the Create transaction in our documentation.If recipient faces issues → Open ticket in Balad Dashboard → “Cancellation / Amendment / Pickup assistance”.
📍 Cash Pickup Locations#
💰 Funding & Treasury#
| Topic | Question | Answer |
|---|
| Payment Currency | What is the payout currency? | USD / EGP |
| Balance Access | How are balances reported? | Daily/Monthly reconciliation via email notifications + Balad Dashboard |
| Report Delivery | How frequently are reports delivered? | Daily or Monthly |
| If monthly, when delivered? | Within 2 working days of month end (automated) |
| Delivery method? | API or Email |
| Report Content | What’s included? | Transactions (ID, value, date), Funding payments, Commissions/fees, Running balance |
⚙️ Operations & Escalations#
| Topic | Question | Answer |
|---|
| Escalations | How to escalate any technical issues? | Email: support@balad.me |
| Operations | How to initiate requests/inquiries? | Email: ops@balad.me |
| Cancellations | Are there auto-cancellations? | Cash: Auto-cancel after 10 business days |
| How to cancel pending transactions? | Call Cancel API |
